FAQs
Below FAQ are some common concerns of our clients while purchasing the Tiichoo underwear.
If you have other questions, please just send it to service@tiichoo.com.
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Questions About TIICHOO
Q: “What is Tiichoo?”
Tiichoo is a leading brand specializing in innovative and high-quality solutions for menstrual and incontinence needs. We are dedicated to providing comfortable, reliable, and eco-friendly products that enhance the lives of our customers.
Q: “What are the advantages of tiichoo”
1/Safety Guarantee: Our fabrics undergo rigorous testing with OEKO-TEX certification and are made with no PFAS added, supporting strict safety standards for skin-contact textiles.
2/Durability: Our products have endured numerous tests, demonstrating exceptional absorbency even after multiple machine washes and drying cycles. Prior to use, ensure the product is clean and dry.
3/Environmental Consciousness: Tiichoo is committed to environmental responsibility, reflected in the use of washable incontinence underwear to reduce disposable product usage.
Q: “Are Tiichoo products safe?”
Yes. Tiichoo products are made with no PFAS added and are certified according to OEKO-TEX STANDARD 100, a textile safety standard that sets strict limits for harmful substances in yarns, fibers, and finished textiles.
OEKO-TEX STANDARD 100 is based on scientific criteria and independent testing, helping confirm that certified materials meet safety requirements for skin-contact textiles.
Only producers that meet strict testing and inspection requirements are allowed to use the OEKO-TEX label.
About Men's Incontinence Underwear
Q: “Is Tiichoo men's incontinence underwear right for me?”
Tiichoo men's incontinence underwear is specially designed underwear for men incontinence. It provides absorbency and leakproof protection to help manage light to moderate urinary leakage.
Our products are designed for patients with mild and moderate urinary incontinence. For patients with severe and complete urinary incontinence and bowel incontinence, we strongly recommend prompt medical attention and selection of products according to professional guidance.
Q: “How does Tiichoo men's incontinence underwear work?”
Tiichoo men's incontinence underwear features advanced absorbent layers and leakproof barriers to capture and contain urine, preventing leaks and stains. Wear Tiichoo underwear like regular underwear for discreet protection.
Q: “What absorbency levels does Tiichoo offer for men's incontinence underwear?”
Tiichoo offers men's incontinence underwear with various absorbency levels to suit different needs, including 50ml, 100ml, and 100-150ml options
Q: “What styles of men's incontinence underwear does Tiichoo offer?”
Tiichoo offers men's incontinence underwear in a variety of styles, including boxer shorts, briefs, and other comfortable designs. Choose the style that best fits your preferences and lifestyle.
Q: “How do I choose the right Tiichoo men's incontinence underwear for me?”
When choosing Tiichoo men's incontinence underwear, consider your level of size, urinary leakage and preferred style. Select the absorbency level and style that provide the comfort and protection you need.
Q: “Is Tiichoo men's incontinence underwear reusable?”
Yes, Tiichoo men's incontinence underwear is reusable and eco-friendly. Simply wash and reuse your Tiichoo underwear according to the care instructions provided to maintain its effectiveness.
Q: “How do I care for my Tiichoo men's incontinence underwear?”
To care for your Tiichoo men's incontinence underwear, wash them with like colors in a gentle cycle using mild detergent. Avoid using bleach or fabric softeners, and air dry or tumble dry on low heat for best results.
Q: “Can Tiichoo men's incontinence underwear be worn during sports or physical activities?"
Yes
About Women's Underwear
Q: “What is Tiichoo period underwear?"
Tiichoo period underwear is specially designed underwear for women to wear during their period. While it may not completely replace pads or tampons, it offers advanced absorbency, leakproof protection, and comfort as an alternative option.
Q: “How do I choose the right Tiichoo period underwear for me?"
When selecting Tiichoo period underwear, consider your size, flow intensity, preferred style, and level of comfort. Choose a higher absorbency level and consider using additional menstrual products during heavy flow days for optimal protection.
Q: “What styles of period underwear does Tiichoo offer?"
Tiichoo offers a variety of styles to suit different preferences and body types, including four-corner pants, high-waisted briefs, mid-rise briefs, bikinis, and thongs. Choose the style that best fits your comfort and lifestyle.
Q: “Are Tiichoo period underwear suitable for postpartum bleeding?"
Yes, Tiichoo period underwear can be used for postpartum bleeding (lochia). Our absorbent and leakproof design provides reliable protection during this time of recovery.
Q: “Can Tiichoo period underwear be used for light urinary incontinence?"
Yes, Tiichoo period underwear is suitable for light urinary incontinence. Our absorbent layers and leakproof barriers offer discreet protection for individuals experiencing mild urinary leakage.
After Sale Questions
Q: “What is Tiichoo's after-sales service?”
Tiichoo's after-sales service encompasses all support and assistance provided to customers after they have purchased our products. We are committed to ensuring your satisfaction with our products and addressing any issues or concerns you may have.
Q: “What after-sales support does Tiichoo provide?”
Tiichoo provides comprehensive after-sales support, including assistance with product inquiries, warranty claims, returns, exchanges, and general customer service inquiries. Our team is dedicated to helping you resolve any issues and ensuring a positive experience with Tiichoo products.
Q: “I placed an order. How can I track my shipment?”
After placing your order, we'll dispatch your items as soon as possible. Once the products are shipped, you'll receive a shipping confirmation email containing the logistics details of your order.
Q: “I placed an order but haven't received my items.”
Typically, your items should arrive within 3-5 business days after placing the order. If you haven't received your items within the specified timeframe, we apologize for any delays. Please contact us, and we'll promptly reach out to the logistics team to expedite the process.