HELP CENTER
Absorbent Underwear FAQs
Find quick answers about absorbency, sizing, washing, shipping, and choosing the right TIICHOO protection.
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Popular questions
PRODUCT GUIDANCE
Choosing the right protection
What absorbency level do I need?
Start with how much protection you usually need and when you plan to wear it. TIICHOO women’s styles currently include 50ml protection for light bladder leaks and approximately 80ml options with more coverage. Men’s styles include 50ml for light leaks, 100ml for moderate daily protection, and 200ml+ for heavier backup. Product capacity is an approximate reference, so fit, movement, and individual needs can affect real-world performance.
What do 50ml, 80ml, 100ml, and 200ml+ mean?
The milliliter figure is an approximate absorbency reference used to compare protection levels. It is not a promise that every wearer will experience identical results. Body shape, fit, movement, leak speed, and how long the underwear is worn can all affect performance. Choose the product-specific level and coverage that best match your routine.
Can TIICHOO replace disposable pads or briefs?
Many customers use TIICHOO as washable everyday protection or as backup with another product. Whether it can replace a disposable product depends on your leak level, fit, activity, and the specific TIICHOO style. For bowel incontinence, complete loss of bladder control, or needs beyond the published capacity, use an appropriate medical-grade solution and seek professional guidance.
Can I wear TIICHOO overnight?
Some customers use higher-capacity or fuller-coverage styles as overnight backup. Make sure the leg openings and waistband fit closely without discomfort, and choose a level that matches your usual overnight needs. If your needs may exceed the product’s capacity, combine it with another suitable solution rather than relying on the underwear alone.
How many pairs should I start with?
Plan around how often you expect to change and how frequently you do laundry. A practical starting point is enough for one fresh pair per wearing period, plus spare pairs while others are being washed and dried. TIICHOO multipacks make it easier to build a rotation.
COMFORT STARTS WITH FIT
Size & fit
How do I choose my size?
Use the size guide shown for the exact product you are considering, because sizing can vary by style. Measure at the points shown in that guide and compare your measurements with the chart. The underwear should sit close enough to keep the protective area in place without digging into the waist or legs.
What if I am between sizes?
Check the guidance on the individual product’s size chart first. A secure fit helps reduce gaps around the protective area, but the waistband and leg openings should not feel restrictive. If your measurements fall between sizes or your waist and hip measurements suggest different sizes, contact us with the product number and measurements for help.
How should absorbent underwear fit?
It should feel similar to regular underwear while keeping the absorbent area close to the body. Check for a comfortable waistband, smooth leg openings, and no large gaps around the protective zone. A style that is too loose may shift; one that is too tight may be uncomfortable.
Will the protective area feel bulky?
TIICHOO is designed to feel discreet under everyday clothing, but thickness varies by protection level and style. Lighter-capacity seamless styles generally feel closest to regular underwear, while fuller-coverage and higher-capacity options contain more protective material.
WOMEN
Women’s absorbent underwear
Are TIICHOO women’s styles designed for bladder leaks?
Yes. TIICHOO women’s washable incontinence underwear is designed for everyday bladder-leak protection. The current collection includes discreet seamless briefs for light leaks and fuller-coverage short styles with approximately 80ml protection.
Which women’s style offers more coverage?
Long-leg boxer briefs and full-coverage boyshorts provide more thigh or seat coverage than seamless briefs. Choose based on where you want coverage, the clothing you plan to wear, and your preferred leg length—not capacity alone.
What is the difference between seamless briefs and boyshorts?
Seamless briefs prioritize a smooth, underwear-like look under clothing and currently offer 50ml protection. Boyshort and long-leg styles provide more seat or thigh coverage and approximately 80ml protection. The best choice depends on silhouette, coverage, and use case.
Can TIICHOO be used as period backup?
Some customers prefer absorbent underwear as backup during menstruation, but always check the intended use and protection details on the individual product page. Bladder-leak capacity and menstrual-flow performance are not identical measures.
MEN
Men’s incontinence underwear
Which men’s absorbency is right for daily drips?
For small drips, post-void dribble, or discreet everyday backup, begin with the 50ml collection. Choose 100ml for more dependable daily coverage and 200ml+ when you need heavier backup. Consider fit and the way leaks occur as well as the published capacity.
Which men’s style is best for work or travel?
Choose a style that matches your usual clothing and expected time between changes. A close-fitting boxer brief can feel familiar under work clothes, while a higher-capacity option may provide more reassurance on longer travel days. Carrying a clean spare can make changes easier.
When should I consider 200ml+ protection?
Consider 200ml+ when lighter levels do not provide enough backup for your typical routine, or when longer wear time makes additional capacity useful. It is still important to change when needed. For complete bladder loss, bowel incontinence, or needs beyond the published capacity, use a suitable medical-grade product and seek professional guidance.
What is the difference between pull-on and tear-away styles?
Pull-on styles are worn like regular underwear. Tear-away or side-opening styles are designed to make changing easier when removing trousers or shoes is inconvenient. Check the individual product page for the exact opening method and available protection level.
TEENS & CAREGIVERS
Teen and special-care styles
How do I choose between Teen Girls and Teen Boys?
Start with the collection designed for the wearer’s preferred cut, then use the product-specific size chart rather than age alone. Compare waist and hip measurements, style coverage, and how independently the wearer can change.
Can teens wear TIICHOO like regular underwear?
TIICHOO teen styles are designed to be pulled on and worn with everyday clothing. Follow the product page for its intended use, fit, and care instructions, and keep a clean change available when needed.
Who are side-opening styles for?
Side-opening styles can make changing easier for people who need assistance, have limited mobility, or want to avoid removing shoes and outer clothing. Choose the size and absorbency using the exact product page.
How should a caregiver choose the right product?
Consider the wearer’s measurements, typical leak level, preferred coverage, mobility, and whether dressing is independent or assisted. A side-opening style may simplify changes, while a regular pull-on style may feel more familiar. For complex care needs, confirm the choice with an appropriate healthcare professional.
WASH · WEAR · REPEAT
Washing & product care
How do I wash TIICHOO underwear?
Follow the care label on your product. As a general routine, rinse with cool water when practical, machine wash cold or on a gentle cycle with mild detergent, and wash with similar colors. Do not use bleach or fabric softener because they can affect absorbent materials.
Can I put it in a dryer?
Check the product’s care label first. Air drying is gentle on the protective layers. If the label allows machine drying, use low heat and make sure the underwear is fully dry before wearing or storing it.
Why should I avoid fabric softener?
Fabric softener can leave a coating on fibers and may reduce how effectively absorbent layers take in liquid. Use a mild detergent and follow the product label to help maintain performance.
How long will the underwear last?
Product life depends on wearing frequency, washing method, and care. Replace the underwear if the fit changes, seams or waterproof layers are damaged, or protection no longer performs as expected.
ORDER SUPPORT
Shipping, returns & orders
How do I track my order?
Once your order ships, we will send a shipping confirmation email with available tracking details. Check your spam or promotions folder if you do not see it. If tracking has not updated or your parcel is overdue, contact support with your order number.
How long does delivery take?
Delivery timing depends on the destination and shipping service selected for the order. Review the current shipping policy for available estimates and allow additional time during peak periods or carrier disruptions.
Can absorbent underwear be returned or exchanged?
Because underwear is an intimate product, return eligibility depends on the product condition and the current return policy. Please read the policy before sending anything back, and contact support if the item is defective, incorrect, or damaged.
Can I change or cancel an order?
Contact us as soon as possible with your order number. We will try to help before fulfillment begins, but changes or cancellations cannot be guaranteed after an order has entered processing or shipped.
How do discount codes work?
Enter an eligible code at checkout before payment. Each offer may have its own products, dates, quantity requirements, and customer limits. Unless the offer specifically says otherwise, discount codes cannot be combined.
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