FAQ's

Tiichoo is a leading brand specializing in innovative and high-quality solutions for menstrual and incontinence needs. We are dedicated to providing comfortable, reliable, and eco-friendly products that enhance the lives of our customers.

1/Safety Guarantee:Our fabrics undergo rigorous testing with OEKO-TEX certification, ensuring compliance with strict production environments and safety standards.

2/Durability: Our products have endured numerous tests, demonstrating exceptional absorbency even after multiple machine washes and drying cycles. Prior to use, ensure the product is clean and dry.

3/Environmental Consciousness: Tiichoo is committed to environmental responsibility, reflected in the use of washable incontinence underwear to reduce disposable product usage.

We are certified according to OEKO-TEX STANDARD 100, a standard that the European Textile Research Association (ETRA) has been working on for many years in order to measure the ecological quality of textiles in an objective and scientifically proven way.
The standards set by Oeko-Tex Standard 100 are based on the latest scientific knowledge and set limits for the content of harmful substances in yarns, fibers and all types of textiles.
Only producers who offer a certifiable quality guarantee according to strict testing and inspection procedures are allowed to use the Oeko-Tex label.

Tiichoo men's incontinence underwear is specially designed underwear for men incontinence. It provides absorbency and leakproof protection to help manage light to moderate urinary leakage.

Our products are designed for patients with mild and moderate urinary incontinence. For patients with severe and complete urinary incontinence and bowel incontinence, we strongly recommend prompt medical attention and selection of products according to professional guidance.

Tiichoo men's incontinence underwear features advanced absorbent layers and leakproof barriers to capture and contain urine, preventing leaks and stains. Wear Tiichoo underwear like regular underwear for discreet protection.

Tiichoo offers men's incontinence underwear with various absorbency levels to suit different needs, including 50ml, 100ml, and 100-150ml options

Tiichoo offers men's incontinence underwear in a variety of styles, including boxer shorts, briefs, and other comfortable designs. Choose the style that best fits your preferences and lifestyle.

When choosing Tiichoo men's incontinence underwear, consider your level of size, urinary leakage and preferred style. Select the absorbency level and style that provide the comfort and protection you need.

Yes, Tiichoo men's incontinence underwear is reusable and eco-friendly. Simply wash and reuse your Tiichoo underwear according to the care instructions provided to maintain its effectiveness.

To care for your Tiichoo men's incontinence underwear, wash them with like colors in a gentle cycle using mild detergent. Avoid using bleach or fabric softeners, and air dry or tumble dry on low heat for best results.

Yes

Tiichoo period underwear is specially designed underwear for women to wear during their period. While it may not completely replace pads or tampons, it offers advanced absorbency, leakproof protection, and comfort as an alternative option.

When selecting Tiichoo period underwear, consider your size, flow intensity, preferred style, and level of comfort. Choose a higher absorbency level and consider using additional menstrual products during heavy flow days for optimal protection.

Tiichoo offers a variety of styles to suit different preferences and body types, including four-corner pants, high-waisted briefs, mid-rise briefs, bikinis, and thongs. Choose the style that best fits your comfort and lifestyle.

Yes, Tiichoo period underwear can be used for postpartum bleeding (lochia). Our absorbent and leakproof design provides reliable protection during this time of recovery.

Yes, Tiichoo period underwear is suitable for light urinary incontinence. Our absorbent layers and leakproof barriers offer discreet protection for individuals experiencing mild urinary leakage.

Tiichoo's after-sales service encompasses all support and assistance provided to customers after they have purchased our products. We are committed to ensuring your satisfaction with our products and addressing any issues or concerns you may have.

Tiichoo provides comprehensive after-sales support, including assistance with product inquiries, warranty claims, returns, exchanges, and general customer service inquiries. Our team is dedicated to helping you resolve any issues and ensuring a positive experience with Tiichoo products.

After placing your order, we'll dispatch your items as soon as possible. Once the products are shipped, you'll receive a shipping confirmation email containing the logistics details of your order.

Typically, your items should arrive within 3-5 business days after placing the order. If you haven't received your items within the specified timeframe, we apologize for any delays. Please contact us, and we'll promptly reach out to the logistics team to expedite the process.