30-Day Return and Refund Policy

We accept return requests within 30 days after your order is delivered.

To be eligible for a return, your item must be unworn, unwashed, unused, with tags attached, and in its original packaging. For hygiene and safety reasons, intimate apparel and care products that have been worn, washed, used, stained, altered, damaged by the customer, or returned without original packaging cannot be accepted unless the item is defective or you received the wrong item.

To start a return, contact us at service@tiichoo.com with your order number and the reason for your return. If the item is defective, damaged, or incorrect, please include clear photos so we can review the issue quickly.

Return address:
2520 E Francis Street
Ontario, CA 91761
United States

Please contact us before sending any return. Items sent back without first requesting a return will not be accepted.

Return shipping cost:
For approved returns within the United States, we provide a prepaid return shipping label. Eligible approved returns are free for customers. If a return is not approved or the item does not meet the return conditions above, the package may be refused or returned to the customer.

Damaged, defective, or wrong items:
Please inspect your order when it arrives. If your item is defective, damaged, or different from what you ordered, contact us immediately at service@tiichoo.com. We will help arrange a replacement, refund, or other appropriate solution.

Exchanges:
The fastest way to get a different item is to return the original item once your return is approved, then place a new order for the item you want.

Refunds:
After we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed after we approved your refund, please contact us at service@tiichoo.com.